Effective Date: August 11, 2024

This policy outlines the terms for managing subscriptions, pre-orders, and cancellations made through Top Nutritions™.

1. Subscriptions

• Auto-Charging Subscriptions:
• Billing Intervals: Customers can choose from daily, weekly, monthly, or yearly billing intervals based on their subscription preference.
• Minimum and Maximum Payments: Some subscription plans may require a minimum number of payments before they can be canceled, or may automatically cancel after a set number of payments.
• 24-Hour Billing Reminder: Customers receive an email 24 hours before the next automatic charge, serving as a reminder that their payment is about to be processed.
• Failed Payments: If a payment fails, the customer will receive a notification with instructions to update their payment details. The system will retry the payment based on our dunning management settings.
• Price Updates: Subscription prices may be updated automatically if there are changes to the product price. Any applicable discounts will be applied according to the subscription rule.
• Cancellation Policy: Subscriptions can be canceled at any time through the customer account portal. Cancellations must be made at least 48 hours before the next billing cycle to avoid charges.

2. Pre-Orders

• Pre-Order Details: Pre-orders allow customers to purchase out-of-stock or upcoming products. Customers can cancel pre-orders at any time before fulfillment.

3. Communication and Notifications

• Notifications: Customers will receive various notifications regarding subscription status, including new subscriptions, billing reminders, failed payments, and confirmations for any changes or cancellations.

4. Customer Portal

• Subscription Management: Customers can manage their subscriptions through the customer portal, including editing products, changing intervals, pausing, canceling, or skipping payments.
• Account Connection: Subscriptions placed while not logged in can be connected to the customer's account if the same email address is used.

Contact Information

For questions or assistance regarding subscriptions, pre-orders, or cancellations, please contact info@topnutritions.com.